Copy of F.A.Q

What is MTL ateliers?
Mtl ateliers is a boutique that specializes in offering high end hand crafted limited edition series and unique piece that are made with the outmost care by Montreal artisans. Our accessories and garments are especially made and curated to complete bridal, evening wear, day wear looks and your home. For more information, please visit the About section. 

 

Do you have retail stores? 
No, Mtl ateliers is an online boutique. The product selection found here is completely exclusive. The brands distributed in this store are dedicated to custom made. It is possible to write to the artisans and request custom orders. Please visit the contact us section and fill the form made for special inquiries. 

 

Where can I find dimension and sizing information about the products?
Please note that each product description contains dimension and sizing information. 
 
How does shipping works?
Deliveries are free for a limited time. Shipping delays are 7 days for Canada and 14 days for international destinations. Please note that custom and import taxes freights may apply, MTL ateliers is not responsible for these costs. Custom process time is also out of our control, custom might take longer sometimes if the packaging goes trhoughout inspection process.  
 
Is it possible to have my order shipped express?
Yes, it is possible to get a faster shipping. For more information and inquiries, please contact us by email at info@mtlateliers.com

 

Do you offer exchange and refund?
Due to the nature of the products distributed within this store, we do not issue refunds and exchange options. All sales on www.mtlateliers.com are final. 

 

Can I cancel my order?
Order cancellations are possible within 2 business days. Cancellations have to be done by email at info@mtlateliers.com

 

Can I pick up my order directly at the artisan shops?
Yes, it is possible to pick up your order, please note that 3 business days delay is applicable and that a time frame has to be agreed with the atelier. To schedule a pick up please send us an email at info@mtlateliers.com 
 
Which payment methods do you accept?
We accept the following payment methods : PayPal, Credit cards (Visa, Master Card, American Express) and ApplePay

 

 

Size Chart - Bespokenov